Last Updated: December, 14th 2021
1. How and what Information does Bamboo collect?
1.1 Bamboo may collect information about you when you use the Bamboo Platform, register on the Bamboo Platform, or interact with Bamboo in any way. You may also provide Bamboo information about your acquaintances or friends, as part of a referral program.
1.1.1 Location data (Professionals working with Bamboo): We collect Pros’ precise or approximate location data, including to enable billing, to prevent and detect fraud, and to satisfy legal requirements. Bamboo collects this data when the Bamboo Pro app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
1.2 Information you provide to Bamboo
Bamboo collects all information which you voluntarily provide to Bamboo by using the Bamboo Platform or interacting with Bamboo. This includes without limitation information provided:
1.3 Types of information Bamboo Collects
The information Bamboo collects includes without limitation:
1.4 Information Bamboo collects automatically
1.5 Information Bamboo obtains from others
Bamboo may also collect or receive Personal Information about you from third-party sources, such as other Users, suppliers, background check service providers, social media or other third-party integrations, and Bamboo may combine any of this information with data Bamboo already has about you. This helps Bamboo to update, expand and analyse Bamboo’s records, identify new customers, and create more tailored advertising that may be of interest to you. Bamboo will ensure that any marketing campaigns are aligned to federal, state and city laws, and GDPR requirements, as applicable.
1.6 You are not legally obligated to provide Bamboo with any information, but you may be contractually obligated to do so. If Bamboo does not receive certain information from you, then you may not be able to receive or provide Pro Services or Bamboo Services. Should you require any clarifications around whether provision of certain information is mandatory and the consequences for withholding such information, please contact Bamboo at email@example.com.
1.7 Please note that Bamboo does not respond to do-not-track signal. Thus while your browser setting may allow you to transmit a do-not-track signal to the Website and the Applications, however, Bamboo does not alter its practices even after receiving a do-not- track signal.
2. How does Bamboo use and disclose Personal Information?
2.1 Bamboo may hold, use and disclose your information for the following purposes:
3. How does Bamboo use your Personal Information for marketing?
3.1 Communications data
3.2 Security Camera Footage
3.3 Video interview of Pros and Customers
3.4 Bamboo and/or Bamboo’s business partners may send you direct marketing communications and information about Bamboo Services, Pro Services and/or any ongoing promotions. This may take the form of emails, SMS, mail, or other forms of communication, in accordance with the applicable federal, state and city laws. You may opt-out of receiving marketing materials from Bamboo by contacting Bamboo by email at firstname.lastname@example.org.
3.5 Notwithstanding that you may have opted-out of receiving marketing emails, Bamboo reserves the right to send you certain communications relating to your Bamboo Account or use of the Pro Services and Bamboo Services (for example, administrative and service announcements) via email and other means. These transactional account messages may be unaffected if you opt-out from receiving marketing communications. Users, accessing the Bamboo Platform using the Applications may, with permission, receive push notifications. Similarly, Users who access the Bamboo Platform using certain desktop browsers may, with permission, receive push notifications. Notification preferences can be modified in the settings menu for the Applications or the applicable browser.
4. To whom does Bamboo disclose your Personal Information?
Bamboo holds User information in either electronic or hard copy form. Bamboo takes commercially reasonable physical, administrative, personnel and technical measures to help secure the information that it collects and stores about the Users. Access to the Website and the Applications is encrypted using industry-standard transport layer security technology. Sensitive information (such as financial account details, information about your credit cards and PayPal account) during transmittal is encrypted using secure socket layer technology. Bamboo also uses HTTP strict transport security to add an additional layer of protection for Users. Notwithstanding the use of such measures, Bamboo cannot guarantee the security of your information.
6.1 Bamboo shall retain your information for as long as you are registered on the Bamboo Platform as a User. Bamboo may retain some or all of your Bamboo Account information and/or User Content even after closure of your Bamboo Account.
6.2 Even if you request Bamboo to delete all of your Bamboo Account information and/or User Content, Bamboo may, in spite of Bamboo’s best efforts, not be able to remove all of your Bamboo Account information or sanitize the User Content from the Bamboo Platform. Such information may persist on backup or archival media for an additional period for legal, tax, or regulatory reasons or for legitimate and lawful business purposes.
7. Links to other Websites
7.1 Bamboo Platform may contain links to third party websites, including online communication services, such as emails, chats, and calls that are not owned by or affiliated with Bamboo. If you choose to click on a third party link, you will be directed to that third party’s website. These other websites may place their own cookies or other files on your computer, collect data, or solicit Personal Information from you.
8. Personal Information provided to Others
9. International Transfer of Information
10. Accessing or correcting Personal Information
10.1 You may request access to or correction of any Personal Information Bamboo has about you or closes your Bamboo Account and/or request deletion of all Personal Information Bamboo has about you. Bamboo will honor your requests to the extent Bamboo can reasonably do so and as required by law, in accordance with the below paragraphs.
10.2 You can access Personal Information Bamboo holds about you by contacting Bamboo by email at email@example.com. If you request to access Personal Information you’ve submitted, Bamboo will respond to your request to access within 30 days or as otherwise required by law. Sometimes, Bamboo may not be able to provide you with access to all of your Personal Information and, where this is the case, Bamboo will tell you why. Bamboo may also need to verify your identity when you request your Personal Information.
10.3 You are responsible for maintaining the accuracy of the information you submit to Bamboo. If you think that any information Bamboo holds about you is inaccurate, please contact Bamboo at firstname.lastname@example.org and Bamboo will take reasonable steps to ensure that it is corrected.
10.4 You may request deletion of your Personal Information. If your information is deleted, then your Bamboo Account may be deactivated. If your Bamboo Account is deactivated or you ask to close your Bamboo Account, you will no longer be able to use the Bamboo Platform. Please see clause 6 , to know more about Bamboo’s information retention policy.
10.5 Your right to access, correct or ask for deletion of Personal Information, is limited e.g. we may not be able to honor your request for deletion of Personal Information that we are required by law to retain or have a legitimate interest in keeping (such as for fraud detection purposes). Bear in mind that neither you nor Bamboo can delete all copies of information that have been previously shared with others on the Bamboo Platform.
10.6 If you are located in the European Economic Area (EEA), in addition to the rights described above, you may contact Bamboo at email@example.com to: (i) request a restriction on the processing of your Personal Information, (ii) object to the processing of your Personal Information, or (iii) exercise other rights with respect to your Personal Information. Please note that a restriction on Bamboo’s ability to process your Personal Information etc. may limit your ability to use the Bamboo Platform.
11. Making a Complaint
If you think Bamboo has breached any relevant privacy law, or you wish to make a complaint about the way Bamboo has handled your Personal Information, you can contact Bamboo at firstname.lastname@example.org. Please include your name, email address and/or telephone number and clearly describe your complaint. Bamboo will acknowledge your complaint and respond to you regarding your complaint within a reasonable period. If you think that Bamboo has failed to resolve the complaint satisfactorily, Bamboo will provide you with information about the further steps you can take.
12. The EU General Data Protection Regulation
12.1 The EU General Data Protection Regulation (GDPR) applies to the Personal Information of the residents of the EEA. To the extent that the GDPR applies to Bamboo and your Personal Information, this clause applies.
12.2 Legal grounds for processing your Personal Information
The legal basis on which Bamboo processes your Personal Information for the purposes set out in clause 2 above will typically be because:
12.3 Data Controller and Data Processor
You agree that you shall be the Controller of your Personal Information and Bamboo will be the Processor of such data and each party shall comply with the applicable laws relating to processing of Personal Information and data privacy to the extent applicable to such party in their respective role.
12.4 Transfer of Personal Information
12.5 Personal Information Retention
Bamboo retains your Personal Information for as long as your Agreement with Bamboo is in force. Bamboo may retain some or all of your Bamboo Account information and/or User Content even after closure of your Bamboo Account. Such information may persist on backup or archival media for an additional period for legal, tax, or regulatory reasons or for legitimate and lawful business purposes.
12.6 Your Rights
Data protection laws provide you with rights in respect of Personal Information that Bamboo holds about you, including the right to request a copy of the Personal Information, request that Bamboo rectify, restrict or delete your Personal Information, object to profiling and unsubscribe from marketing communications.
To exercise any of your rights, please contact Bamboo at email@example.com. Please note that requests to exercise data protection rights will be assessed by Bamboo on a case- by-case basis. There may be circumstances where Bamboo may not be legally required to comply with your request including because of exemptions provided for in data protection legislation.
If you have a complaint about how Bamboo handles your Personal Information, please contact Bamboo at firstname.lastname@example.org. If you are not happy with how Bamboo has attempted to resolve your complaint, you may contact the relevant data protection authority.
13. Contact Bamboo
The following words and expressions shall, unless the context otherwise requires, have the following meanings:
Automatic Data means certain information that is sent to Bamboo from the computer, mobile device and/or browser through which you access the Website and the Applications.
GDPR means EU General Data Protection Regulations.
Non-Personally Identifiable Information means information which does not relate to a person and/or cannot be used to identify a person.
Personal Information means information that identifies you as a specific individual and can be used to identify and contact you as needed. Examples of Personal Information include your name, home or business address, email address and phone number.
Words not defined in this clause 14 but defined elsewhere in the Agreement shall have the meaning as ascribed to them under the relevant clause.